PURCHASE POLICIES

ITEM AVAILABILITY & PRE-ORDERS

Kindly click on the link containing Customer Data Form after checkout to complete your contact information. Failure to provide complete Customer Data may result in rejected booking

Should the item(s) you order is not available for your booking date, we will reach you through phone, Whatsapp, or e-mail within 2×24 hours (please make sure your contact information is active). You will have the option to cancel the item(s) with full money refund or change the item(s).

PAYMENT OPTIONS

We accept the following tenders: bank transfer (BCA account), Visa, Mastercard, American Express, Japan Credit Bureau, Virtual Account, and PayPal.

Payment via bank transfer will be confirmed maximum 1×24 hours after payment.

Payment via other methods will be confirmed instantly.

SHIPPING & DELIVERY

Standard order processing time is 2 (two) business days and we only accept rental bookings via website for events 3 (three) weeks or more. Please contact us directly for rushed order.

Available shipping options are:

Self pick-up at our office (Jakarta) or local branch (Bandung, Yogyakarta, Pontianak)
Delivery by online transportation (ordered by customer), pick-up at our office or local branch
Logistic partners: TIKI (domestic) *extra insurance fee applies &amp

All items with be wrapped with bubblewrap and safely packed.. Should you need additional packaging, please let us know.

REFUNDS & CANCELLATIONS

Bookings are non-cancellable once they are confirmed.

We carefully inspect and check all items before delivery. If the item(s) arrives defective, we will either repair or replace it with the same model(s) depending on its condition and cause of defect as determined by us.

In the case of our fault, all associated costs including repair, return and re-delivery shipping will be borne by us.

We are sorry but website orders are not eligible for refunds due to any reason(s).

Please note that we are not liable for damages that are caused to the items during transit or transportation.

MORE INFORMATION

If you have more questions, please contact us directly.