FREQUENTLY ASKED QUESTIONS
Here are some of the most frequently asked questions by our clients. Please read carefully below.
If you have other questions or should you need additional assistance, please do not hesitate to contact us.
We accept custom order by request with the following terms:
- Design references are provided by client.
- Product will be made according to design references and consultation.
- We do not provide any sketch or rendering of our design.
- Final price depends on the design, materials, and difficulties.
Our collections are available for rental. If you want to purchase our collection, please contact us directly.
- Website
- Please visit our product page to book directly via website. You can check the photos and additional information regarding the product details.
- Select the date range starting from the date of shipping until the date the items arrive back at our store.
Our standard rental period is 5 days (counted from the moment the items are shipped until the items are received back).
- Branch
- We have offline branches in Bandung, Yogyakarta, and Pontianak for you to visit and try on our products. Please make an appointment at least 1 (one) day before visiting through this link: https://frey.setmore.com
- Chat us on Whatsapp if you need any help booking.
*Rent is available for Indonesia area only.
Delivery and return shipping fee is not included in our price. Please find below shipping methods available:
- Same city:
- Self-pick up.
- Instant/ same-day (order by client).
- Inter city:
- Must always use TIKI ONS + insurance, except in certain remote areas where TIKI ONS is not available, client is allowed to choose TIKI TDS/REG (the fastest service) with prior confirmation to us upon booking.
- All items shipped using TIKI must always use insurance. For delivery, we charge insurance in the amount of:
- Flat admin fee: IDR 5k per shipment
- Wedding Crown & Fan: IDR 10k per item
- Hairpiece: IDR 5k per item
Please note that client is fully responsible for any damage to the products and packaging (box) during delivery and return.
- If the product is returned in a poor condition beyond normal wear-and-tear process (e.g. very dirty, hairsprayed, etc.), the client will be charged cleaning fee in the amount of IDR 100k per item.
- In case of repairable damages, the client will be charged repair cost depending on the condition.
- In case of non-repairable or irreversible damages or loss, the client will be charged extra in the amount of twice the rental price (exclusive of the rental fee paid).
- Late fee is as follow:
- Crown: IDR 150k/day
- Others: IDR 100k/day